How do I set up a Best Buy account?
Signing into a free Best Buy account is required for remote access and to keep your data secure. For detailed instructions, watch this setup video.
How do I pair the smart plug to my phone?
Why can't the app find the Smart Plug?
- Make sure the outlet has power. Repeat the Wi-Fi setup procedure.
- Make sure your mobile device and the Smart Plug are connected to a Wi-Fi network.
- Make sure your home Wi-Fi router's 2.4GHz band is active and visible. The Smart plug will not function with the 5GHz band.
- Make sure your network is working properly.
- Go to Reset your Smart Plug.
Why can't I turn devices on or off with the app?
- Make sure the devices you connected to the Smart Plug are set to the on position.
- Make sure your mobile device and the Smart Plug are connected to a Wi-Fi network.
- Make sure the wall outlet is not powered by a wall switch. If it is, move it to a non-switched outlet or leave the wall switch always on.
- If the green status light on the Smart Plug is flashing, Wi-Fi connection has been lost. Go to Why is the LED indicator flashing green?.
Can I turn off the Smart Plug manually?
- Yes, just press the power button/LED indicator on the Smart Plug to manually turn devices on and off.
What devices can I control?
- You can control fans, coffee makers, decorative lights, and other devices that meet the specifications (120V AC, 60Hz, up to 15A - 1800W Max).
Why is the LED indicator flashing green?
- Flashing green means there is no Wi-Fi connection or your Smart Plug is searching for one. Go to Why can't I connect to Wi-Fi?.
- You may need to reset your Smart Plug.
Why is the LED indicator off?
- The outlet is either off or the LED has been disabled in the app.
How can I check the Wi-Fi signal strength where my Smart Plug is located?
- Before setup, you can connect a mobile device to your Wi-Fi network, then hold it next to the outlet where you plan to connect the Smart Plug. Use your device's Wi-Fi indicator to determine signal strength at that location.
- After the Wi-Fi Camera is set up, you can check signal strength in the CONNECT app. Tap the info "i" button in the upper, right corner of your screen:
- Strong Wi-Fi signal: Displays 3 green bars
- Weak Wi-Fi signal: Displays 1 green bar or red
If you have a weak signal, the plug may work intermittently. You can move the plug and Wi-Fi router closer to each other or install a Wi-Fi range extender (booster) halfway between your router and the Smart Plug to increase the signal in that part of your home.
How do I reset my Smart Plug?
- Press and hold the button for 10 seconds (LED flashes green and the Smart Plug resets upon release).
How do I do a factory reset on my Smart Plug?
Need more help? Watch the factory reset video.
- Unplug the Smart Plug, then press and hold the power button.
- Continue holding the button, plug the Smart Plug into an outlet, then release the button when you hear a click (about four seconds). The LED blinks.
How many Smart Plugs can I connect?
- You can connect as many Smart Plugs as you want, as long as your Wi-Fi network can support it.
How do I create a schedule?
- Make sure that you are signed in to the CONNECT app with your Best Buy account.
- Tap the Schedules tab from bottom of the app's Home page.
- Tap the + sign next to Create New Schedules.
- Name your schedule, then select the Start Time and End Time. Tap Repeat if want the schedule to repeat weekly.
- Tap Add Device and select the devices that you want to assign to the schedule to.
- Tap Save. The schedule shows up in your list of schedules.
How do I delete a schedule?
- Tap Schedules from bottom of the app's Home page.
- Tap the name of the schedule you want to delete.
- Tap the trash icon next to Delete Schedule.
How do I set up homes and rooms in the CONNECT app?
You can set up multiple homes and rooms to control your smart devices in groups. For detailed instructions, watch this setup video.
