In-Wall Switch FAQs

How do I set up a Best Buy account?

Signing into a free Best Buy account is required for remote access and to keep your data secure. For detailed instructions, watch this setup video.

Why can't the app find the In-Wall Switch?

• Check the breakers to make sure that the wall switch has power.
• Repeat the Wi-Fi setup procedure.
• Make sure your mobile device and the In-Wall Switch are connected to a Wi-Fi network.
• Make sure your home Wi-Fi router's 2.4GHz band is active and visible. The In-Wall Switch will not function with the 5GHz band.
• Make sure that your network is working properly.
• Go to Reset your Smart Plug.

Why can't I turn lights on or off with the app?

• If the wall switch is controlling a lamp connected to a wall outlet, make sure that the lamp's own power switch is On.
• Make sure that your mobile device and the In-Wall Switch are connected to a Wi-Fi network.
• If the small green status light on the In-Wall Switch is flashing, Wi-Fi connection has been lost. See Why is the LED indicator flashing green?.
• If the small green status light on the In-Wall Switch is flashing, Wi-Fi connection has been lost. See Why is the LED indicator flashing green?.
• Quit the app, then restart it and try again.
• Turn off your phone, then restart it and try again.

Can I turn on/off the In-Wall Switch manually?

• Yes, just press anywhere on the large button on the In-Wall Switch to manually turn lights On or Off.

What types of lights can I control?

• You can control most residential lights and fixtures including LED, Incandescent, and CFL that meet the specifications (120V AC, 60Hz, up to 15A - Resistive 1800W Max, Tungsten 960W Max).

Does the In-Wall Switch work with 3-way switches?

• No. Use only in locations where one wall switch controls one light or group of lights (fixture).

Will the In-Wall Switch work if my wall box does not have the white neutral wire?

• No. The In-Wall Switch requires both the neutral and line wires to provide it power to operate.

Why is the LED indicator flashing green?

• Flashing green means there is no Wi-Fi connection or your In-Wall Switch is searching for one. It can also indicate loss of Internet service. Go to Why can't I connect to Wi-Fi?.
• You may need to reset your In-Wall Switch.

Why is the LED indicator off?

• The In-Wall Switch is either off or the status LED has been disabled in the app.

How can I check the Wi-Fi signal strength where my In-Wall Switch is located?

• Before setup, you can connect a mobile device to your Wi-Fi network, then hold it next to the outlet where you plan to install the In-Wall Switch. Use your device's Wi-Fi indicator to determine signal strength at that location.
• After the Smart Plug is set up, you can tap the info "i" button in the upper, right corner of device's screen to see the signal strength:
  • Strong Wi-Fi signal: Displays 3 green bars
  • Weak Wi-Fi signal: Displays 1 green bar or red
    If you have a weak signal, the switch may work intermittently. You can move your Wi-Fi router closer or install a Wi-Fi range extender (booster) halfway between your router and the In-Wall Switch to increase the signal in that part of your home.

How do I reset my In-Wall Switch?

• Press and hold the small button below the main button for 10 seconds. The LED flashes green and the In-Wall Switch turns on/off once.

How do I do a factory reset on my In-Wall Switch?

Need more help? Watch the factory reset video.

• Press and hold the small button below the main button for 15 seconds. The LED flashes green and the In-Wall Switch turns on/off twice.

How many In-Wall Switches can I connect?

• You can connect as many In-Wall Switches as you want, as long as your Wi-Fi network can support it.

How do I create a schedule?

1. Make sure that you are signed in to the CONNECT app with your Best Buy account.
2. Tap the Schedules tab from bottom of the app's Home page.
3. Tap the + sign next to Create New Schedules.
4. Name your schedule, then select the Start Time and End Time. Tap Repeat if want the schedule to repeat weekly.
5. Tap Add Device and select the devices that you want to assign to the schedule to.
6. Tap Save. The schedule shows up in your list of schedules.

How do I delete a schedule?

1. Tap Schedules from bottom of the app's Home page.
2. Tap the name of the schedule you want to delete.
3. Tap the trash icon next to Delete Schedule.

After the app updated or setup, I no longer see my old devices. How can I access them?

• Make sure the "Home" and "Rooms" selections in the app match the home and room names you set up for your device.
• If using an iPhone, the Apple Home app's "Home" settings will appear in the Insignia CONNECT app as well. Select the home accordingly.

Can I use the Apple Home app to set up and control my In-Wall Switch?

Yes, your In-Wall Switch is HomeKit compatible. You can set up your smart plug with either the Insignia CONNECT app or the Apple Home app. However, the Insignia CONNECT app will provide additional functionality such as scheduling options. Siri voice command functions work in either case.

How do I set up homes and rooms in the CONNECT app?

You can set up multiple homes and rooms to control your smart devices in groups. For detailed instructions, watch this setup video.