How do I set up a Best Buy account?
Signing into a free Best Buy account is required for remote access and to keep your data secure. For detailed instructions, watch this setup video.
How do I switch between Fahrenheit and Celsius?
Using the control panel on the freezer
- Press and hold +/- and Quick Freeze for three seconds to unlock the control panel.
- Press and hold +/- for three seconds to switch settings.
Using the App
- In the Edit Home menu, tap the Temperature Unit slider to switch settings.
Why isn't the freezer working?
- Make sure that the freezer is plugged into a working outlet.
- Check the house fuse/circuit breaker box for a blown fuse or a tripped circuit breaker.
Why isn't the control panel working?
- To prevent accidental activation, the control panel automatically locks after 30 seconds of inactivity. Press and hold +/- and Quick Freeze for three seconds to unlock it.
Why can't the app find the freezer?
- Make sure that your freezer is connected to a working power outlet.
- Make sure that the blue light next to the Wi-Fi symbol is on. If it is off, go to How do I reset Wi-Fi on my freezer?
- Make sure that your network is working properly.
- Make sure that your router/modem is on and that you are within range of it.
- If your freezer is far away from your Wi-Fi router (such as in your basement or garage), you may need to install a Wi-Fi range extender halfway between your router and freezer.
- Your freezer can only connect to the 2.4GHz band on your router. If you have a 5GHz router, make sure that its 2.4GHz band is also active and visible.
Why did I get an alert that the door is open?
- If the door is open for more than five minutes, the door open alert is activated. Close the door to turn off the alert.
- Check to make sure that nothing is blocking the door that prevents it from closing.
Why did I get an alert that the temperature is "Out of Range?"
The freezer is having trouble maintaining its temperature. You get this alert if the internal temperature is at least 12.6°F (7°C) different from the temperature you set, 42 hours after you shut the door. If the temperature returns to a normal range, the alert turns off. You can also press any button to turn it off. Here are some possible causes:
- The room is too warm or cold. Adjust the room's temperature.
- The ventilation openings are blocked or dusty.
- There is too much frost buildup.
- There are door seal gaps.
Why did I get a high temperature alert?
The freezer is having trouble maintaining a cold temperature. You will get this alert if the freezer temperature is over 18°F (-8°C) for 36 hours. The LED on the control panel turns on. If the temperature returns to a normal range, the alert turns off. You can also press any button to turn it off. Here are some possible causes:
- The room is too warm. For example, the freezer is in a garage in the summer next to a car with a hot engine.
- The ventilation openings are blocked or dusty.
- There is too much frost build up.
- There are door seal gaps.
Why does E2 appear on the display?
- Something is wrong with your temperature sensor. Call Insignia customer support at 1-877-467-4289 for more information.
Why does E7 appear on the display?
- Something is wrong with your ambient temperature sensor. Call Insignia customer support at 1-877-467-4289 for more information.
How do I reset Wi-Fi on my freezer?
- Press and hold the -/+ and Quick Freeze buttons for three seconds to unlock the control panel.
- Press and hold the Quick Freeze button for five seconds until you see "0" on the control panel.
- Press +/- once. "AP" is displayed.
- In the app, tap Set Up Device, then follow the on-screen directions to complete setup.
How do I reset my freezer to factory default?
- Press and hold the -/+ and Quick Freeze buttons for three seconds to unlock the control panel.
- Press and hold the -/+ and Quick Freeze for five seconds at the same time until you see "0" on the control panel.
- Press -/+ until "2" is displayed.
- Press and hold -/+ and Quick Freeze. All of the indicators turn on for three seconds. If the compressor is running, it pauses for five minutes, then restarts.
How do I set up homes and rooms in the CONNECT app?
You can set up multiple homes and rooms to control your smart devices in groups. For detailed instructions, watch this setup video.
